Refund Policy

Thank you for using Mobile Credit Hub. We strive to provide a seamless and efficient service for mobile recharges. However, we understand that there may be situations where you may need a refund. Below is our detailed refund policy:

1. Eligibility for Refund

Refunds are applicable under the following circumstances:

• Duplicate Transactions: If you were charged more than once for a single transaction, you may be eligible for a refund for the duplicate charge.
• Technical Errors: If a recharge was not successfully processed due to a technical error on our platform, you may be eligible for a refund.
• Service Not Provided: If the recharge service was not provided as expected and no recharge was reflected in your mobile account, a refund may be considered.

2. Non-Eligibility for Refund

Refunds will not be issued for the following reasons:

• Incorrect Information: If the recharge was processed with incorrect mobile number details provided by the user, refunds will not be granted.
• Change of Mind: Refunds will not be issued if the user simply changes their mind or decides not to use the service after the recharge has been processed.
• Unintentional Recharge: If the recharge was processed successfully and the service was provided, no refund will be granted for user error or unintended transactions.

3. How to Request a Refund

To request a refund, please contact our customer support team at support@MobileCreditHub.com with the following details:

• Your name
• Transaction ID
• Reason for the refund request
• Any supporting documentation or evidence

4. Processing Time

Refund requests are typically processed within 7-10 business days. You will receive a notification once your refund has been approved or if additional information is needed.

5. Contact Us

If you have any questions regarding our refund policy, please reach out to us at support@MobileCreditHub.com or call +971 506725089.